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For over thirty years, Dealer Principal Mark Hummel has displayed his commitment to Hummel's Nissan and its customers. Since he first began employment in 1978, Mark has propelled the business forward, taking his responsibility seriously to provide outstanding customer satisfaction and to build a strong customer base.
Hummel's favorite aspect of the company is the interaction he has with employees and customers alike. Mark believes loyal employees and loyal customers are the key to Hummel's Nissan's success. As an added benefit, I've had many customers turn into life-long friends.
Specializing in management, Mark aims to optimize a customer-focused and customer-friendly dealership - any success starts there.
As a result of Mark's leadership and expertise, the organization has earned Nissan's highest award, the Award of Excellence for fourteenth consecutive years and received recognition as the #1 Dealer in the Region in 2015. With dedicated management that leads by example, Hummel's Nissan is sure to provide quality products and service for years to come.
Personally, Mark has one son, two daughters and two grandchildren. His hobbies include, golf when weather permits (as a member of the Urbandale Golf and Country Club) and tennis in the winter.
Vice President Perry Hummel has served Hummel's Nissan since 1984.
With nearly thirty years of experience in the business, Hummel specializes in sales and inventory. He has also been recognized as a 12-time recipient of the Nissan Corporation's Award of Excellence for his skills and expertise in the industry.
Over the years, Perry has constantly worked to honor and uphold the family tradition of excellent sales and service - pairing customer service with outstanding inventory.
"Meeting new customers and reuniting with old customers is always a pleasure for me," shares Hummel. "Many of our customers arrive and share their life long experiences with Nissan automobiles - it is a very rewarding experience."
In addition to customer interaction, Perry shares the key to the company's success. "Making sure our sales staff has the perfect inventory mix to satisfy our customers' needs and display the organization's level of commitment to service is a goal we aim to achieve daily."
Personally, Perry has four sons: Christopher, age 23, five-year Hummel's employee; Isaac, age 21 and Jacob, age 17, senior at Dowling High School and Levi, age 15, sophomore at Dowling.
In his spare time, Hummel is an avid reader of books on history and enjoys watching his sons participate in football and basketball. Perry also can be found on the golf course with his sons on the weekends.
Executive Manager Randy Kirchhoff has served Hummel's Nissan since January 2005.
Due to his expertise in new and used cars, including leasing, Kirchhoff has been recognized as a seven-time Nissan Award of Excellence recipient. Randy also earned the title of number one Nissan dealer in the Midwest in 2011 and runner-up in 2012.
With more than ten years of experience under his belt, Kirchhoff admits his favorite part of working for Hummel's Nissan hasn't changed over the years. "Watching an excited customer drive away in his or her new car is incredibly rewarding," shares Randy. "We are here to serve our customers, and helping them find the right vehicle is our responsibility. We treat our customers as family," he says.
Randy has been married to his wife, Carolyn, for 25 years. The couple has two daughters, Anna and Piper.
Personally, Kirchhoff enjoys golfing, running and spending time with family.
Certified Sales Consultant T.J. Bartholomew has served Hummel's Nissan
since September 1, 1995. As a veteran employee, he specializes in new
and used cars and trucks, as well as leasing.
Throughout his time with Hummel's Nissan, Bartholomew has earned his keep. He is one of a mere twenty salesmen in the country to earn the first award of excellence ten years in a row, since the award's inception. Bartholomew leads the region for sales, ranks in the top 100 sales associates in the country (out of 19,800) and has generated 75 million dollars in retail sales over seventeen years of employment.
Yet Bartholomew still believes customer satisfaction before and after the sale is the key to Hummel's success.
As a contributor to the success of Hummel's Nissan, Bartholomew says he is fortunate to be an employee. "Hummel's customers are awesome. They are very loyal to me and the company and I am blessed to work with such great people," he says.
Personally, Bartholomew has been married for twenty years and has a thirteen year-old son. He is a member of St. Boniface church in Waukee. In his spare time, Bartholomew enjoys playing rugby for the Des Moines rugby club, fishing and hunting, as well as spending time with his family.
Internet Sales Manager Chad Wilson has served Hummel's Nissan since February 1999.
After 17 years of employment with the organization, Wilson most appreciates Hummel's way of doing business and the way they treat their employees. "The Hummel family always puts customers first," says Wilson. "This type of customer service, combined with integrity and innovative products, is the reason I so much enjoy working for Hummel's."
Wilson adds, "I enjoy assisting customers to find the right vehicle for them." And with more than 3,200 sales and leasing transactions during his time with Hummel's, Chad looks forward to the next 15 years of service to Nissan customers.
Personally, Chad has been married to his wife, Heidi, for 18 years. The two have two sons, Nicolas (17) and Andrew (8). In his spare time, Chad enjoys running and cheering for the Miami Dolphins. A Florida native, Wilson was raised and now resides in the Des Moines area taking time to enjoy the changing of seasons and friendly atmosphere.
Internet Sales Manager Robert Miller has served Hummel's Nissan since June of 2007.
Specializing in sales, Internet sales and leasing, Miller is a five-time recipient of the Nissan Owners First Award of Excellence. In 2012, Robert's expertise landed him a spot in the top two percent in national sales volume.
While he may achieve national rankings in sales volume, his favorite part of working for Hummel's is the customers he serves on a daily basis. "I enjoy helping customers realize how fun and easy buying a new car can be," says Miller. "When you are buying a car at the right dealership, and they have a great product, the buying experience first-class."
Robert attributes the dealership's atmosphere and success to its local Iowa roots. "Working for a family dealership that is locally-owned and has been for more than eighty years is a rewarding experience," he shares. "Each and every employee places his or her focus on the customer, there are plenty of great cars on the market, but few dealerships have the history and reputation of taking care of their customers the way Hummel's does."
Miller believes in the company he represents and believes the Des Moines area has one of the best Nissan dealers in the entire country. Backed with recognition to prove it Hummel's Nissan is one of only a handful of dealerships in the country to win the Nissan Owners First Award of Excellence it certainly seems that Miller's pride is deserved.
Robert and his wife, Deb, have three children: Emily (15), Isaac (14) and Theo (13).
Personally, he enjoys attending his children's show choir and sporting events in Urbandale, practicing guitar and assisting in church activities such as youth group and Sunday school. As an ISU alum, Miller has to root for Iowa State athletics, but admits he isn't opposed to a Hawkeye victory (as long as they aren't playing the Cyclones).
Certified Sales Consultant Chip Giles has served Hummel's Nissan since April 2010.
As recipient of the Owners First Award of Excellence for three consecutive years, Chip prides himself on serving the customer first.
"From the time a customer arrives at the dealership, it is important to listen carefully to their requests in order to assess their vehicle needs," says Giles. "I work to simplify the shopping experience and make sure finding the right vehicle is a team effort."
And, teamwork is a common theme at Hummel's Nissan. Giles shares his favorite aspect of working for Hummel's is the close-knit atmosphere and willingness to find the right vehicle for each person.
"It's truly a team environment with a sales and management staff that supports each other," says Chip. "As an added bonus, Nissan continues to roll out great new products - and it's fun to see customers' enthusiasm for the innovative changes."
In conclusion, he adds, "Working for a dealership that puts customers first is rewarding, and that is the key to building a strong customer base."
Personally, Chip and wife, Joyce, have two daughters, Katie, age 18 and, Beth, age 13. The newest addition to their family is Eddie, a four-month old Bichon Frise puppy. In his spare time, Giles enjoys staying up-to-date on the latest vehicles and trends, college sports and cheering on the Iowa Hawkeyes.
New Car Salesman Senudin (Sunny) Duratovic has served Hummel's Nissan since 2009.
With nearly six years of experience with the company, Sunny's knowledge and passion for customer service has earned him recognition though the Owner First Award of Excellence. He received the prestigious award three consecutive years in 2011, 2012 and 2013.
"Customer service comes naturally to me and all members of the Hummel's Nissan team," says Duratovic. "It's part of our friendly, family-oriented atmosphere and it extends to our customer interactions. Customer service is really just treating everyone who stops in with respect, and the way I would want to be treated," he adds.
Sunny most enjoys the company of his coworkers and the comradery they share at Hummel's Nissan.
Duratovic is married with two sons. In his spare time, he enjoys spending time with family, watching movies and sports, especially soccer and football.
5 years of auto sales experience
Certified Sales Consultant Robbie Baccam has served Hummel's Nissan since February 2012.
Although a relatively new employee, Baccam has already earned a top sales award once last year and again in 2013. He is also on track to receive his first Award of Excellence this year.
Baccam admits his favorite aspect of working for Hummel's Nissan is the fact that it is a family-owned and operated business. "I enjoy working for Hummel's because it is a fun and friendly place to work. Hummel's employs awesome, down-to-earth individuals," says Baccam. "On top of that, our customers are invaluable because they are loyal to both the Hummel's name and the Nissan brand."
Robbie also believes the team atmosphere contributes to the company's success. "Everyone here at Hummel's strives to do his or her best, not just for the customer, but for each other as well. Because of this, Hummel's Nissan is one of the best Nissan dealerships out there, and one of the best places I have ever worked," concludes Baccam.
Personally, Robbie and wife Nhina Chau have two sons, Kolby, five years old, and Konnor, three years old. In his spare time, Baccam enjoys fishing, hunting, camping - and anything outdoors. He especially enjoys having his two sons tag along for the outdoor excursions.
Sales Consultant Thomas Freeman has served Hummel's Nissan since 2009.
Freeman began his career as a used car lot attendant and has gained vast product knowledge and sales experience over the years. His expertise also encompasses assisting recent college grads through the Nissan Graduate Program to find the vehicle that best meets their needs.
"Making the decision to purchase a vehicle is an important and sometimes daunting task - especially if it is the customer's first big investment," says Freeman. "At Hummel's Nissan, we take pride in assisting all of our customers, and I enjoy getting them off on the right foot."
Thomas also enjoys working for a family-owned business. "Hummel's family atmosphere translates across all areas of the business. From peer to peer interaction to customer service, the organization stands behind its family values daily," he adds. "I enjoy representing my generation of hardworking young professionals and adding value to the Nissan team."
Personally, Thomas has one brother and three step-sisters. In his spare time, he enjoys wrestling, watching movies, traveling, comic books and reading.
Pre-Owned Sales Manager Jimmy Ahmed began his career at Hummel's Nissan in August 2015.
With more than 16 years of experience in the automotive industry, Ahmed's skillsets and dedication to customers make him an invaluable member of the Hummel's team. Jimmy appreciates the freedom and flexibility the organization provides for managers and employees to execute their jobs in an efficient, effective and collaborative manner.
"A big part of success within an organization is hiring the right employees and then trusting them to do their jobs, whether that be running a department or meeting sales goals, in a way that works best for them," said Ahmed. "There is a mutual respect between Hummel's and each employee that enables our team to grow, succeed and exceed customers expectations."
Personally, Jimmy and his wife have two sons, both working towards their degrees at the University of Iowa. The family has fond memories of their daughter who passed on in 2010.
In his spare time, Jimmy loves to cook and is an avid Hawkeye fan.
Pre-Owned Sales, Internet Manager Chris Jiles has served Hummel's Nissan since July 2010. He also assists in the capacity of new car sales when needed.
Specializing in helping customers find the right car to meet their needs, Jiles is patient and understanding. He has completed the sales and finance management training though Cyclone Automotive and achieved the Gold sales award level with for Toyota in 2000. Today, Chris is also one of the top salemen in the Pre-Owned Department at Hummel's Nissan.
Jiles enjoys his employment at Hummel's mainly due to the unique atmosphere and quality reputation. "I love the family environment here at Hummel's," he says. "We very much have an open door policy, with approachable leadership. They treat each employee and their families with respect, are customer oriented and have the respect of the community - and that extends from leadership to our employees, and finally, to our customers."
Experienced in the industry, Jiles has been in the automotive business for over 20 years. Prior to that, he served in active duty for the U.S. Army Calvary Scout.
Personally, Chris and his wife, Heidi, have a ten-year-old son Deegan. The family currently resides in Urbandale. A native of Illinois, Chris is a Cubs, Bears and Black Hawks fan. In his spare time he enjoys camping, biking, movies, music and grilling out with his family.
10 years of auto sales experience
Sales Consultant Jimi Glenn has served Hummel's Nissan since July 2009.
With more than six years of experience with the company, Jimi has developed strong, personal customers service skills that help him with each sale. He prides himself on the opportunity to assist customers through every stage of the purchase from the initial test drive to leaving the lot.
"I am consistently making new friends," says Glenn. "A genuine concern and sense of caring for both colleagues and customers has made many of them dear friends inside and outside of the workplace."
Glenn's close attention to customer service has also earned him recognition as Pre-Owned Salesman of the Month 18 times since July 2011. Humbly, Jimi equates his and the dealerships's success to the staff and support system.
"Hummel's Nissan is relaxed, friendly dealership. We sell and services a dynamic product and have amazing staff to support it," he adds. "From sales and services to parts and shuttle drivers, we are committed to serving the communities of Central Iowa."
Personally, Jimi and wife, Aubrie, have two children: daughter, Aaliya (6) and son, Trey (2). The family has a 10-year-old pet dog, a Pug named Vinnie. In his spare time, Jimi enjoys spending time with family and friends, playing the drums, snowboarding, listening to 311 and eating his favorite foods
Pre-owned Salesman Dave Rouse has a long history with Hummel's Nissan. Prior to his current position, Rouse served Hummel's as sales manager from August 2009 to September 2015, before taking some time off to travel the country with his family in their RV.
Commercial Vehicle Sales Manger Todd Landis has serviced Hummel's Nissan since August 2014.
With nearly 30 years of experience in the auto industry, Landis worked his way from the wash bay detailing vehicles to the sales professional he is today. In fact, he is a 15-year recipient of the Chevrolet Mark of Excellence due to his commitment to customer service, which has extended to the Hummel's Nissan customer base.
l"I could not imagine doing anything else, as my job is the perfect fit for someone who enjoys automobiles and people," said Landis. "assisting people, listening to their needs, and helping them find the vehicle they want, is one of the most rewarding aspects of this job. It's important to take care of the customer, put their needs and wants first, and do what it takes to ensure each customers leaves feeling well served."
Todd has enjoyed his time at Hummel's, especially when it comes to the people and the environment.
"You can tell from the minute you walk though the door, from the people who work here to the customers who come to us for assistance," added Landis. "It's the perfect combination for success - no high pressure sales tactics, employees who love to help people, and owners who are genuine and treat their employees and customers with respect they deserve. It is a great place to work and an even better place to do business.
Personally, Todd and wife, Kirstin, have been married for 24 years. The couple has two sons, Cory (19) and Jacob (18),and four daughters, Katie (15), Jessica (13), Jenna (9) and Kelsie (7). In his spare time, Todd enjoys spending time with family and friends, reading, golfing, biking and watching baseball.